Client Advisor

Overview

RIMOWA is a German luxury luggage Maison renowned for precision engineering, iconic aluminum and polycarbonate trunks, and craftsmanship. As part of the LVMH group, the brand combines a strong heritage and technical expertise with a global luxury retail network, placing premium emphasis on client service, product innovation and boutique experience.

Role & Responsibilities

• Achieve and exceed individual sales targets through proactive prospecting and clienteling.
• Build and maintain an active client book, cultivating new and existing relationships to drive repeat business.
• Deliver expert product education and brand storytelling, communicating RIMOWA history, materials and product features.
• Provide exceptional customer service: follow up on purchases, repairs and client inquiries promptly and professionally.
• Support the store team to meet collective sales objectives and maintain a collaborative, service-focused environment.
• Operate store POS, open/close registers, process payments and returns, and ensure accurate transaction handling.
• Perform inventory counts, adhere to company loss-prevention policies and support stock management procedures.
• Execute and maintain store visual merchandising standards and overall store readiness, including housekeeping duties.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of client-facing sales experience; luxury retail experience strongly preferred.
• Proven ability to develop and maintain a client book; experience in prospecting and relationship management.
• Professional presentation and excellent verbal and written communication skills.
• Strong problem-solving aptitude, a positive attitude and the ability to work as part of a team.
• Availability to work varied hours, including nights, weekends and holidays.
• Ability to lift and handle boxes up to 20 lbs repeatedly.
• Knowledge of fashion and design trends and a demonstrated affinity for travel preferred.

Skills

Experience

Minimum 3 years of client-facing sales experience; luxury retail experience preferred, with demonstrated success building and managing a client book.

Education

High school diploma or equivalent.

Culture

RIMOWA boutiques prize meticulous service, product expertise and polished presentation in a collaborative, client-centric environment. As part of the LVMH group, employees engage with a heritage-driven brand that pairs technical craftsmanship with global retail standards and a focus on delivering elevated experiences to discerning clientele.