VIP Clients Relationship Manager

Overview

Richemont is a Switzerland-based luxury goods group that manages a portfolio of maisons across jewellery, watchmaking and luxury accessories. The group is recognised for its emphasis on craftsmanship, heritage marques and an elevated client experience, operating worldwide through retail, wholesale and bespoke client services.

Role & Responsibilities

• Develop and maintain enduring relationships with high‑net‑worth and VIP clientele to maximize lifetime value and loyalty.
• Proactively manage a portfolio of priority clients through tailored outreach, private appointments, bespoke offers and exclusive events.
• Drive revenue growth against individual and boutique KPIs through client acquisition, conversion and retention strategies.
• Coordinate with boutique sales teams, after‑sales and product specialists to deliver a seamless, highly personalised service experience.
• Plan and execute private client events, trunk shows and VIP activations in market, liaising with marketing and event partners.
• Maintain accurate client records and activity logs in the CRM; produce client reports and sales forecasts for senior management.
• Uphold strict confidentiality and discrete handling of sensitive client information and requests.

Qualifications

• Proven track record managing relationships with high‑net‑worth clients in a luxury retail, private sales or concierge role.
• Demonstrable achievement against sales targets and KPIs in a high‑end retail environment.
• Excellent interpersonal skills, polished presentation and proven ability to conduct private sales appointments.
• High degree of discretion, cultural sensitivity and the ability to manage complex client requests.
• Availability to work flexible hours including evenings and weekends for client events and appointments.

Skills

Experience

Typically 5+ years of progressive experience in luxury retail, private sales or client relationship roles, with demonstrable success managing and growing a portfolio of high‑value clients.

Education

Bachelor's degree in Business, Hospitality, Luxury Brand Management or equivalent professional experience.

Culture

Richemont fosters a culture centred on craftsmanship, brand stewardship and exceptional client service. Teams operate with a blend of heritage brand respect and contemporary retail excellence, valuing discretion, collaboration and a client‑first mindset.