Unified Communications — Messaging Intern

Overview

Richemont is a Swiss-based luxury goods holding comprising a portfolio of maisons across jewellery, watches and accessories. As an employer it combines a heritage-driven, craftsmanship-focused ethos with global-scale operations and a matrixed digital workplace, offering opportunities to work alongside specialist teams across markets and maisons.

Role & Responsibilities

• Support the Digital Workplace (DWP) Unified Communications team in the administration and daily operation of enterprise messaging and collaboration services.
• Assist with mailbox and tenant provisioning, user onboarding/offboarding, license management and access control across Microsoft 365 and related platforms.
• Monitor service health, triage incidents, escalate where necessary and contribute to root-cause analysis and remediation activities.
• Contribute to migration, upgrade and deployment projects for messaging platforms and collaboration tools; execute test plans and document results.
• Develop and maintain technical documentation, runbooks and knowledge-base articles for internal support teams and end users.
• Automate routine operational tasks using scripting and tooling; create small scripts to streamline administration and reporting.
• Collaborate with global IT teams, third-party vendors and local stakeholders to ensure consistent service delivery and configuration standards.
• Provide second-line support for complex user issues and participate in continuous improvement initiatives for the messaging estate.

Qualifications

• Currently enrolled in a bachelor’s or master’s program in Computer Science, Information Systems, Telecommunications or a related discipline.
• Basic technical knowledge of messaging and collaboration platforms, with demonstrable interest in enterprise communications.
• Familiarity with directory services, access management and identity concepts (Active Directory/Azure AD).
• Scripting ability (PowerShell) or demonstrable willingness to learn automation techniques.
• Analytical mindset, strong problem-solving skills and meticulous attention to documentation and process.
• Effective verbal and written communication skills and the ability to collaborate with geographically dispersed teams.

Skills

Experience

Practical exposure through academic projects, prior internships or part-time IT roles is preferred; candidates typically have limited professional experience and are seeking hands-on operational experience with enterprise messaging and collaboration platforms.

Education

Enrolled in a relevant tertiary education program (BSc/MSc) in Computer Science, Information Systems, Telecommunications or similar.

Culture

Richemont fosters a culture that balances artisanal heritage with modern, collaborative ways of working. Teams are international and cross-functional, valuing attention to detail, respect for craftsmanship and a pragmatic approach to digital transformation within the luxury context.