Training Manager

Overview

Richemont is an international luxury goods group comprising prestigious maisons across jewellery, watchmaking, leather goods and writing instruments, including names such as Cartier, Van Cleef & Arpels and Montblanc. The group emphasizes craftsmanship, creative excellence and long-term brand stewardship, operating through a network of maisons and regional teams to support premium retail and wholesale operations worldwide.

Role & Responsibilities

• Define and implement the regional learning & development strategy aligned with maison brand priorities and commercial objectives.
• Design, develop and deliver instructor-led and digital training programmes covering product knowledge, clienteling, sales techniques and leadership development.
• Manage the Learning Management System (LMS): course deployment, enrolment workflows, reporting and continuous content updates.
• Conduct training needs analyses and partner with HR, retail leadership and brand teams to prioritise capability gaps and learning interventions.
• Create measurement frameworks to evaluate training effectiveness (KPIs, ROI, assessments) and produce regular performance reports for stakeholders.
• Lead, coach and certify internal trainers and manage relationships with external training providers and e‑learning vendors.
• Control training budgets, timelines and project plans; ensure consistency of learning standards across boutiques and regional teams.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business or related discipline (or equivalent professional experience).
• Professional certification in learning & development or HR (e.g., CIPD, ATD) preferred.
• Strong facilitation and instructional design credentials; formal training in adult learning principles and e‑learning authoring is advantageous.
• Proven ability to manage cross‑functional stakeholder relationships within a luxury retail environment.

Skills

Experience

Typically 5+ years of progressive experience in learning & development, ideally with demonstrable experience in luxury or premium retail environments; experience implementing regional programmes and managing LMS platforms is expected.

Education

Bachelor’s degree in Human Resources, Education, Business or a related field; professional L&D certification preferred.

Culture

Richemont cultivates a culture of craftsmanship, discretion and long-term brand stewardship, where talent development and cross‑maison collaboration are highly valued. The workplace emphasizes excellence, creativity and respect for heritage, while promoting international mobility and professional growth within a global luxury ecosystem.