Store Supervisor

Overview

Richemont is a leading luxury goods holding company that houses a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. Operating through a blend of flagship boutiques, wholesale partners and concessions in premium retailers such as Selfridges, Richemont emphasizes artisanal craftsmanship, heritage brands and exceptional client service across global markets.

Role & Responsibilities

• Lead and motivate a boutique sales team to deliver outstanding client service and meet or exceed sales targets.
• Own daily store operations including opening/closing procedures, cash handling, till reconciliation and stock control.
• Drive clienteling activity — build and maintain high-value client relationships, manage appointments and follow-ups.
• Implement visual merchandising standards and ensure the boutique reflects the brand aesthetic and seasonal directives.
• Coach, train and develop team members on product knowledge, selling techniques and compliance policies.
• Manage inventory processes: deliveries, transfers, cycle counts and loss-prevention measures in collaboration with brand/retail management.
• Act as first point of escalation for customer service issues and liaise with store leadership and brand managers to resolve complex cases.
• Prepare and deliver sales performance feedback and support reporting requirements for senior management.

Qualifications

• Proven supervisory experience in luxury retail or a premium department store environment.
• Demonstrable track record of meeting sales targets and driving revenue through client acquisition and retention.
• Strong numeracy and proven experience in cash handling and POS operations.
• Excellent interpersonal and communication skills with a polished customer-facing manner.
• Flexible availability including weekends and peak retail periods; legal right to work in the UK.
• Ability to work under pressure while maintaining attention to detail and brand standards.

Skills

Experience

Typically 2+ years in luxury retail with at least one year in a supervisory or team-lead capacity, preferably within a premium department store or brand boutique.

Education

Secondary education (GCSE/A-level) or equivalent; vocational or diploma in retail, hospitality or business management preferred.

Culture

Richemont cultivates a culture rooted in craftsmanship, brand heritage and high-touch client service. Teams are expected to combine commercial discipline with meticulous attention to presentation and product knowledge, working collaboratively within flagship retail environments and partner department stores such as Selfridges.