Spare Parts Supply Chain Staff

Overview

Richemont is a global luxury goods group comprising maison brands specialising in jewellery, watches and premium accessories. As an employer it emphasises craftsmanship, boutique-level client service and international operations across retail, wholesale and after‑sales service networks, offering career pathways within a multi‑brand environment.

Role & Responsibilities

• Manage end‑to‑end flow of spare parts for after‑sales service: forecasting demand, placing replenishment orders and monitoring lead times.
• Maintain and optimise inventory levels across regional warehouses and service centres to ensure parts availability while minimising obsolescence and carrying costs.
• Process purchase orders, goods receipts and returns; reconcile inventories and investigate discrepancies using ERP and WMS tools.
• Coordinate logistics and international shipments for parts, including customs documentation and carrier management, to ensure timely delivery to service points.
• Liaise daily with suppliers, boutique/service technicians and internal after‑sales teams to prioritise critical repairs and resolve supply issues.
• Track and report key performance indicators (OTD, fill rate, inventory turns); propose and implement continuous improvement initiatives.

Qualifications

• Proven ability to operate within structured supply chain processes and tight service level agreements.
• Strong organisational skills with meticulous attention to detail and an analytical approach to inventory management.
• Effective communicator, capable of coordinating cross‑functional stakeholders including suppliers, logistics partners and technical teams.
• Comfort working in a multinational, multi‑brand environment; flexibility to manage priorities across different product lines and service schedules.
• Working knowledge of import/export documentation and basic customs requirements is advantageous.

Skills

Experience

Approximately 3+ years in spare parts logistics, service parts planning or supply chain operations; experience in luxury goods, watches, jewellery or high‑value after‑sales environments is strongly preferred.

Education

Bachelor's degree in supply chain management, logistics, business administration or a related field, or equivalent professional experience.

Culture

Richemont cultivates a culture that reveres craftsmanship and client‑centric service, blending artisanal traditions with rigorous operational standards. Teams operate in a collaborative, international environment with an emphasis on precision, discretion and continuous improvement.