Senior Workplace Services Manager

Location TokyoTokyoJapan
Type Other
Seniority Senior
Posted Mar 16, 2026
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Richemont is hiring a Senior Workplace Services Manager in Tokyo to lead facilities, vendor management and workplace strategy.

Overview

Richemont is a global luxury goods group comprising prestigious maisons across jewellery, watches, leather goods and writing instruments. As an employer, the group combines heritage craftsmanship with an international corporate infrastructure, offering career paths within brand teams and central functions across multiple regions.

Role & Responsibilities

  • Lead and develop the Tokyo workplace services team to deliver high‑quality facilities operations and an exceptional employee experience across corporate offices and client‑facing spaces.
  • Own vendor selection, contract negotiation and ongoing supplier management for FM, security, cleaning, catering, and MEP service providers.
  • Manage operational budgets, vendor invoices and cost optimisation initiatives while ensuring contract and SLA compliance.
  • Coordinate space planning, moves and workplace change programmes in close collaboration with HR, IT, brand teams and real estate stakeholders.
  • Ensure health, safety and fire compliance across all sites; lead emergency preparedness, business continuity and incident response planning.
  • Drive workplace strategy and continuous improvement projects, integrating sustainability objectives and best practice FM processes.
  • Partner with global workplace/real estate teams to align local operations with group standards, policies and reporting requirements.

Qualifications

  • Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related discipline (or equivalent professional experience).
  • Professional certification in facilities or safety management (e.g., IFMA, BIFM, NEBOSH) is highly desirable.
  • Proven leadership experience managing multidisciplinary facilities teams and external suppliers.
  • Strong track record of delivering workplace projects, cost control and contract management in a corporate or luxury retail environment.

Skills

Vendor management and contract negotiation Budget ownership and financial reporting for facilities operations Project management for office fit‑outs, moves and refurbishments Space planning and workplace optimisation Health & safety and regulatory compliance Stakeholder management across HR, IT, real estate and brand teams Service level agreement (SLA) development and performance monitoring Familiarity with CAFM/CMMS platforms and Microsoft Office suite

Experience

Approximately 8+ years in facilities/workplace services or corporate real estate with at least 3 years in a supervisory or managerial role; experience within luxury goods, professional services or multi‑site corporate environments preferred.

Education

Bachelor’s degree or equivalent professional experience in facilities management, engineering, business administration or a related field.

Culture

Richemont’s workplace culture emphasises craftsmanship, attention to detail and cross‑brand collaboration within an international luxury environment. Employees operate in a matrixed organisation where respect for heritage brands is balanced with modern corporate practices and a focus on sustainability and employee wellbeing.