Senior Sales Associate

Overview

Richemont is a leading Swiss-based luxury goods group comprising a portfolio of maisons across jewellery, watches, leather goods and writing instruments. As an employer it emphasises artisanal craftsmanship, heritage-driven product development and a global retail network that supports career progression, professional training and cross-brand mobility.

Role & Responsibilities

• Deliver exceptional, personalised service to high-net-worth and boutique clientele, building long-term relationships and ensuring client retention.
• Achieve and exceed individual and store sales targets through proactive clienteling, tailored recommendations and upselling.
• Manage VIP accounts and client databases; execute follow-ups, private appointments and after‑sales support.
• Coach and mentor junior sales staff, model best-in-class service behaviours and contribute to team training sessions.
• Maintain impeccable boutique standards including visual merchandising, stock presentation and brand-compliant displays.
• Process sales transactions accurately, manage reservations and handle cash/card procedures according to company policy.
• Collaborate with store management on local marketing initiatives, product launches and in-store events.
• Ensure compliance with loss-prevention, inventory controls and corporate retail policies.

Qualifications

• Proven track record in luxury retail sales with demonstrable results selling high-value products.
• Excellent interpersonal skills with the ability to cultivate relationships with discerning clientele.
• Strong organisational skills and attention to detail, particularly in stock handling and visual presentation.
• Ability to mentor peers and contribute to a high-performance retail environment.
• Fluency in Mandarin and strong English communication skills preferred for the Taipei market.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail or boutique sales, with a proven history of meeting sales targets and managing VIP clients; experience mentoring junior staff is expected.

Education

High school diploma required; bachelor’s degree in business, marketing or luxury management preferred.

Culture

Richemont cultivates a culture rooted in craftsmanship, discretion and product excellence, where service standards and attention to detail are paramount. The retail environment prioritises client relationships, continuous learning and collective performance across a global network of maisons.