Senior Sales Associate

Overview

Richemont is a leading luxury goods group encompassing maisons specialising in jewellery, watches and high-end accessories. As an employer it is recognised for its emphasis on craftsmanship, heritage and client-centric retail operations, offering international career pathways across boutiques and maison ateliers.

Role & Responsibilities

• Achieve and exceed individual and boutique sales targets through proactive client acquisition and high-value conversion.
• Develop and manage an active client portfolio using personalised clienteling and follow-up to maximise repeat business and lifetime value.
• Deliver bespoke, white-glove service during sales consultations, private viewings and after‑sales interactions to uphold the maison’s standards.
• Mentor and coach junior sales staff, modelling best practice in client approach, product presentation and closing techniques.
• Maintain deep product knowledge across relevant categories and communicate features, provenance and craftsmanship convincingly to clients.
• Support boutique operations including visual merchandising standards, inventory control, replenishment and stock reconciliation.
• Operate point-of-sale systems, process transactions accurately and ensure compliance with luxury retail policies and loss-prevention procedures.
• Collaborate with store management and cross-functional teams (e.g., CRM, marketing) to execute client events, trunk shows and omnichannel initiatives.

Qualifications

• Proven track record of high-value sales in luxury retail or high-end hospitality environments.
• Demonstrable clienteling and relationship-management capabilities with affluent clientele.
• Strong leadership and mentoring ability with experience supporting and developing junior colleagues.
• Exceptional communication and presentation skills; professional demeanour appropriate to luxury retail.
• Availability to work retail hours including evenings, weekends and public holidays as required by boutique operations.

Skills

Experience

Typically 4–7 years of progressive experience in luxury retail sales with a consistent record of meeting or exceeding KPIs; prior experience mentoring or supervising sales teams is preferred.

Education

High school diploma or equivalent required; tertiary qualification in retail, hospitality, business or luxury brand management preferred.

Culture

Richemont boutiques prize craftsmanship, discretion and a client-first ethos; teams are international, highly skilled and focused on elevating the customer experience. The working culture emphasizes professionalism, attention to detail and internal mobility across maisons and geographies.