Senior Retail Manager

Overview

Richemont is a leading Swiss luxury goods holding company that houses a portfolio of maisons across jewellery, watches, leather goods and fashion, including Chloé. As an employer, Richemont operates with an emphasis on heritage craftsmanship, brand stewardship and international retail excellence, offering career paths across sales, merchandising and corporate functions within a cluster of prestigious maisons.

Role & Responsibilities

• Lead boutique performance for Chloé in Seoul, owning sales targets, margin and P&L accountability.
• Coach, develop and inspire a multi-disciplinary store team to deliver exemplary luxury client service and increase lifetime client value.
• Implement brand standards for visual merchandising, clienteling and in-store experience to ensure consistency with maison guidelines.
• Drive CRM-led sales initiatives and loyalty programmes; analyse customer data and KPIs to shape commercial actions.
• Manage stock, replenishment and loss-prevention processes in coordination with regional logistics and inventory teams.
• Recruit, retain and develop talent; build workforce plans and manage scheduling to optimise coverage during peak trading.
• Collaborate with regional management and headquarters on promotions, product launches and operational improvements; ensure compliance with corporate policies.

Qualifications

• Proven experience in luxury retail management, preferably within an international fashion or leather-goods maison.
• Demonstrable track record of meeting and exceeding sales targets and driving profitable store growth.
• Strong leadership ability with experience recruiting, coaching and developing sales teams.
• Excellent interpersonal skills and a customer-centric approach to client relationship building.
• High level of commercial acumen, including P&L awareness and KPI-driven decision making.

Skills

Experience

Typically 5+ years in luxury retail with substantive boutique management experience and a proven history of leading teams to achieve revenue and service targets.

Education

Bachelor’s degree or equivalent in business, retail management, marketing or a related field preferred.

Culture

Richemont fosters a culture that balances respect for heritage craftsmanship with modern retail innovation; teams are expected to uphold exacting brand standards while contributing practical commercial solutions. The working environment emphasises mentorship, cross‑maison collaboration and dedication to long-term client relationships.