Senior Retail Manager

Overview

Richemont is a leading luxury goods group comprising several prestigious maisons across jewellery, watches, leather goods and accessories. As an employer it emphasises craftsmanship, client-centred service, long-term brand stewardship and cross-house collaboration, offering career paths that balance commercial rigour with respect for heritage and creativity.

Role & Responsibilities

• Lead day-to-day boutique operations to deliver exceptional client experiences aligned with brand standards.
• Set, monitor and achieve sales targets and KPIs; analyse performance and implement corrective actions to maximise revenue and margin.
• Coach, develop and inspire the sales team through targeted training, performance management and career development.
• Oversee visual merchandising and product presentation to ensure consistency with global directives and seasonal campaigns.
• Manage inventory, stock replenishment and stock accuracy procedures to minimise shrinkage and optimise sell-through.
• Own boutique administrative duties including rostering, payroll oversight, compliance with local regulations and reporting to regional management.
• Build and maintain high-value client relationships through proactive clienteling and local market penetration strategies.
• Coordinate with regional and central teams (marketing, CRM, logistics) to execute launches, events and promotional activities.

Qualifications

• Proven track record in luxury retail with demonstrable sales leadership and team development experience.
• Strong commercial acumen with experience managing budgets, P&L or sales targets.
• Excellent interpersonal and communication skills; ability to cultivate high-value client relationships.
• Resilient, decisive leader with high standards for service quality and visual merchandising execution.
• Flexible availability to work retail hours, weekends and peak seasonal periods.

Skills

Experience

Minimum of five years' experience in luxury retail, with at least two years in a managerial role responsible for a boutique or team; proven record of achieving sales targets and driving team performance.

Education

Bachelor’s degree or equivalent in Business, Hospitality, Fashion or a related discipline preferred.

Culture

Richemont’s culture blends respect for artisanal heritage with commercial discipline. The group values excellence in client service, collaborative cross-maison initiatives and long-term talent development, promoting a professional environment where craftsmanship and innovation coexist.