Senior Manager, Retail Operations and Performance
Richemont seeks a Senior Manager, Retail Operations and Performance in New York to lead retail analytics and operational excellence across its US retail network.
Overview
Richemont is a leading luxury goods group encompassing distinguished maisons across jewellery, watches, leather goods, writing instruments and fashion accessories. As an international employer, Richemont emphasizes craftsmanship, maison heritage and client-centric retail experiences while providing global career mobility across its portfolio of prestigious brands.
Role & Responsibilities
- Define, implement and continuously refine retail KPIs, dashboards and reporting cadence to monitor store performance, productivity and conversion.
- Translate sales, operational and customer data into actionable programs that increase revenue, margin and customer experience across the retail network.
- Drive operational excellence by standardizing processes, improving in‑store execution and ensuring adherence to brand standards and retail governance.
- Partner with regional leadership, merchandising, e‑commerce, HR and finance to align inventory, staffing, promotional execution and omnichannel fulfilment.
- Lead cross‑functional projects (store openings, concept rollouts, tool implementations) from requirements through adoption and performance validation.
- Conduct regular store performance reviews and coaching with store leadership; develop targeted action plans and follow‑up to close performance gaps.
- Manage, mentor and develop the retail operations/performance team; set objectives, measure outcomes and foster a high‑performance culture.
Qualifications
- Proven leadership in retail operations or retail performance roles within luxury or premium retail.
- Demonstrable expertise in defining and managing KPIs, dashboards and performance review processes.
- Strong financial acumen with experience influencing P&L outcomes, forecasting and budgeting.
- Track record of delivering cross‑functional projects that improved store productivity or omnichannel performance.
- Excellent stakeholder management and communication skills, with experience coaching store managers and regional teams.
Skills
Experience
Typically requires 7+ years of progressive experience in retail operations, retail analytics or store operations leadership, with hands‑on exposure to luxury or premium retail environments and responsibility for cross‑functional initiatives and people management.
Education
Bachelor's degree in Business, Finance, Retail Management or related field; MBA or other advanced business qualification preferred.
Culture
Richemont cultivates a culture grounded in craftsmanship, brand stewardship and client obsession. The workplace is international and collaborative, combining high standards of operational discipline with opportunities to lead transformative retail initiatives across prestigious maisons.