Senior Human Resources Manager

Overview

Richemont is a Switzerland-based luxury goods holding company comprising distinguished maisons in jewelry, watches, leather goods, and writing instruments. The group combines heritage craftsmanship with global retail and hospitality operations; as an employer it emphasizes artisanal excellence, discreet client service and cross-brand collaboration across a network of maisons.

Role & Responsibilities

• Provide senior HR leadership for the 5th Avenue mansion site, acting as primary HR advisor to the local leadership and on-site management.
• Drive talent acquisition and onboarding for client-facing, retail, hospitality and domestic staff, ensuring hires meet luxury service standards.
• Manage employee relations, performance management, disciplinary processes and sensitive investigations with discretion and compliance to New York labour law.
• Design and implement local HR policies and procedures that align with group standards while addressing site-specific operational needs.
• Partner with global HR centres to administer compensation, benefits, payroll interfaces and talent programs for on-site personnel.
• Develop and deliver training, service excellence and leadership development initiatives tailored to luxury retail and private estate contexts.
• Maintain HR records, confidentiality protocols and compliance documentation; prepare HR reporting and metrics for senior stakeholders.
• Lead change initiatives on-site (store events, restructures, seasonal staffing), ensuring smooth operational transitions and high employee engagement.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field, or equivalent professional experience.
• Proven knowledge of New York employment law and HR compliance requirements applicable to retail, hospitality or private residence operations.
• Demonstrated ability to handle confidential and high-sensitivity personnel matters with discretion and cultural sensitivity.
• Strong stakeholder management and influencing skills with local leadership and cross-functional partners.
• Professional HR certification preferred (e.g., SHRM-SCP, SPHR) but not mandatory.
• Fluency in English with excellent verbal and written communication appropriate for executive-level interaction.

Skills

Experience

Typically 7+ years of progressive HR experience with at least 3–5 years in a managerial HR role. Prior experience in luxury retail, hospitality, private estate/household management or a flagship store environment is strongly preferred.

Education

Bachelor’s degree in Human Resources, Business Administration, or a related discipline; or equivalent combination of education and relevant professional experience. Professional HR certification is advantageous.

Culture

Richemont’s maisons prize craftsmanship, impeccable client service and respect for heritage, creating a workplace that blends traditional savoir-faire with modern talent practices. The culture values discretion, attention to detail and collaborative partnerships across brands, offering career paths that span retail, creative ateliers and corporate functions.