Senior Client Advisor

Overview

Richemont is a leading luxury goods holding company whose maisons span jewellery, watches and high-end accessories. As steward of heritage brands and ateliers, Richemont emphasises craftsmanship, selective distribution and elevated client experiences across flagship stores and partner locations such as Harrods.

Role & Responsibilities

• Cultivate and expand a high-value client portfolio through proactive prospecting, clienteling and personalised service to achieve and exceed sales targets.
• Deliver impeccable VIP-level service and bespoke sales experiences consistent with Richemont maison standards and Harrods retail protocols.
• Manage all stages of the sales cycle for luxury product transactions, including product presentation, pricing explanation, after-sales follow-up and client documentation.
• Coordinate and host private viewings, trunk shows and in-store events for high-net-worth clients and collectors.
• Mentor and coach junior sales colleagues on selling techniques, product knowledge and client relationship management.
• Maintain meticulous records in CRM and POS systems, prepare daily sales reporting and contribute to stock management and merchandising decisions.
• Ensure compliance with regulatory, brand and store security procedures, including cash handling, valuations and client confidentiality.
• Collaborate with in-house and maison teams (after-sales, client services, visual merchandising) to optimise the client journey and resolve complex enquiries.

Qualifications

• Proven track record in luxury retail sales with demonstrable achievement against targets.
• Experience selling high-ticket jewellery and/or watches preferred; knowledge of complications, gemology or haute horlogerie an advantage.
• Strong clienteling capability with experience managing VIP and HNW client relationships.
• Excellent commercial acumen and numerical literacy for closing complex transactions and managing reservations.
• Professional presentation, discretion and a service-first attitude appropriate to a prestigious retail environment.

Skills

Experience

Senior-level retail experience in the luxury sector; typically 3+ years of high-value sales experience with a proven record of acquiring and retaining affluent clients. Prior exposure to watches or jewellery retail is strongly preferred.

Education

High school diploma or equivalent; vocational or tertiary qualification in retail, hospitality, sales or a related discipline preferred but not required.

Culture

The Richemont environment places premium value on heritage craftsmanship, impeccable client service and collaborative stewardship of luxury maisons. Teams operate with rigorous standards, discretionary client care and opportunities for professional development within a global portfolio of prestigious brands.