Senior Client Advisor

Overview

Richemont is a leading Swiss-based luxury goods holding company that houses a portfolio of distinguished maisons across jewellery, watches and accessories, including Cartier, Van Cleef & Arpels and Montblanc. As an employer, Richemont emphasizes artisanal heritage, brand craftsmanship and global retail excellence while offering career paths within an international luxury ecosystem.

Role & Responsibilities

• Deliver exemplary, high‑touch service to UHNW and affluent clientele through personalised appointments, private viewings and targeted clienteling.
• Achieve and exceed individual and store sales targets while maximising average transaction value and repeat business.
• Develop and maintain a robust client portfolio via proactive outreach, CRM management and bespoke relationship strategies.
• Support boutique visual and merchandising standards to reflect maison identity and ensure impeccable product presentation.
• Conduct product presentations and consultations with authoritative knowledge of materials, manufacture and provenance.
• Coordinate after‑sales follow‑up, repairs and bespoke requests in partnership with aftercare teams and maisons.
• Mentor and coach junior advisors, modelling best practices in selling, clienteling and store operations.
• Participate in private events, trunk shows and VIP activations to deepen client engagement and grow the contact base.

Qualifications

• Proven track record in luxury retail sales with consistent achievement against targets.
• Demonstrable clienteling experience with UHNW or affluent customer segments.
• Exceptional communication and interpersonal skills; poised under pressure and discreet with client matters.
• Strong product knowledge in watches, jewellery or high‑end accessories (or ability to rapidly acquire expertise).
• Experience mentoring or leading peers in a boutique retail environment.
• Legal right to work in the UAE and flexibility to work evenings and weekends as required by retail operations.

Skills

Experience

Typically 5+ years of progressive experience in luxury retail, with prior success selling high‑value watches, jewellery or luxury leather goods and a documented ability to grow and retain a premium client portfolio.

Education

Secondary education required; tertiary diploma or degree in sales, hospitality, luxury brand management or related field preferred.

Culture

Richemont boutiques cultivate a culture of craftsmanship, discretion and elevated client service; teams operate with meticulous attention to detail and respect for maison heritage. The workplace is international and collaborative, with emphasis on continuous product training and career mobility across maisons.