Senior Area Manager

Overview

Richemont is a Swiss-based luxury goods holding company comprising several maisons in jewellery, watches and high-end accessories. As an employer, Richemont combines artisanal heritage and creative excellence with a global retail network, offering career pathways across product, retail and corporate functions within a group of prestigious luxury maisons.

Role & Responsibilities

• Manage commercial performance and P&L across multiple boutiques in the assigned territory, ensuring attainment of sales, margin and KPI targets.
• Coach, mentor and develop store managers and senior retail staff to elevate service standards, clienteling and leadership capability.
• Implement and monitor visual merchandising, store standards and brand directives to preserve maison identity and client experience.
• Drive CRM strategy and high-value client acquisition through personalised clienteling, events and retention programmes.
• Build and execute territory business plans including assortment alignment, stock allocation and promotional cadence.
• Analyse sales data and KPIs to identify opportunities, adjust staffing and inventory and report performance to regional leadership.
• Lead recruitment, performance management and workforce planning to ensure optimal labour productivity and succession pipelines.
• Oversee inventory control, loss prevention and compliance with corporate procedures and local regulatory requirements.
• Coordinate regional initiatives such as seasonal launches, pop-ups and store openings in collaboration with marketing and operations.
• Foster cross-functional collaboration with merchandising, marketing and logistics to optimise product flow and client propositions.

Qualifications

• Demonstrated commercial acumen with responsibility for sales and margin delivery in a multi‑unit retail environment.
• Proven leadership ability with experience coaching store managers and building high‑performing retail teams.
• Strong analytical skills with the ability to interpret sales and inventory data to drive decision‑making.
• Excellent interpersonal and presentation skills, comfortable liaising with senior stakeholders and high‑value clients.
• Willingness and ability to travel regularly within the region and to attend evening/weekend client events.

Skills

Experience

Typically requires 6+ years of progressive experience in luxury retail, including at least 3 years in area, district or multi‑unit management with direct P&L responsibility and demonstrated success in client development.

Education

Bachelor's degree in Business, Retail Management, Marketing or a related discipline, or equivalent professional experience; advanced business or management qualifications are advantageous.

Culture

Richemont cultivates a workplace that values craftsmanship, brand heritage and exacting quality. The environment emphasises mentorship, cross‑maison collaboration and international career mobility, where commercial rigour is balanced with attention to client experience and artisanal excellence.