Senior Anti‑Fraud Specialist

Overview

Richemont is a leading luxury goods group whose portfolio comprises distinguished maisons across jewellery, watches, leather goods and accessories. As a global luxury conglomerate, Richemont combines heritage craftsmanship with modern retail and digital operations, operating within a matrix of brand maisons and centralized corporate functions.

Role & Responsibilities

• Design, implement and maintain transaction‑monitoring strategies, rules and detection models to identify fraudulent behaviour across e‑commerce and omnichannel sales.
• Conduct in‑depth investigations into suspicious transactions, assemble case files, determine fraud typologies and execute timely mitigations (blocks, recoveries, escalations).
• Manage chargeback and disputes workflows; liaise with payment processors, acquirers and card networks to limit financial loss and recover funds where appropriate.
• Collaborate with payments, compliance, legal and retail teams to operationalize fraud prevention controls and refine customer authentication processes (KYC/AML considerations).
• Develop and deliver regular reporting and KPI dashboards to senior stakeholders, highlighting trends, case outcomes and program performance.
• Continuously iterate on rule sets and tooling informed by data analysis, new fraud vectors and industry intelligence.
• Own case management lifecycle and ensure accurate documentation, evidence preservation and adherence to internal policies and external regulations.
• Provide subject‑matter expertise and training to regional teams and front‑line staff on fraud indicators and response protocols.

Qualifications

• Minimum 5 years' experience in fraud prevention, payments risk, or investigations within e‑commerce, retail or financial services.
• Proven track record managing chargebacks, disputes and working with payment processors or card networks.
• Strong analytical capability with experience translating transactional data into operational rules and investigative leads.
• Clear understanding of payments flows, CNP fraud, credential stuffing, account takeover, and common fraud typologies.
• Excellent verbal and written communication skills; ability to present complex findings to non‑technical stakeholders and senior management.
• High personal integrity and sound judgment when handling sensitive customer data and escalations.

Skills

Experience

Typically 5+ years in fraud detection or payments risk roles with direct responsibility for investigations and mitigation in e‑commerce or retail environments; experience working across global operations or within luxury retail is advantageous.

Education

Bachelor’s degree in Finance, Business, Criminal Justice, Computer Science or a related field, or equivalent professional experience; advanced degree or industry certification in fraud/AML is a plus.

Culture

Richemont fosters a culture that values craftsmanship, client experience and rigorous integrity across its maisons. The corporate environment is collaborative and cross‑functional, with an emphasis on protecting brand reputation while innovating in digital and retail operations.