Salesforce Technology Support Specialist

Overview

Richemont is a global luxury goods holding company comprising a portfolio of distinguished maisons across jewellery, watches, leather goods and fashion. As an employer, Richemont emphasises craftsmanship, creative excellence and international career mobility, offering opportunities to work at the intersection of heritage brands and advanced technology within a high-touch retail and B2B environment.

Role & Responsibilities

• Deliver day-to-day technical support and incident resolution for the Salesforce platform, acting as a primary point of contact for end users and internal stakeholders.
• Triage, diagnose and resolve platform incidents and service requests (L2/L3), escalating to developers or vendors when necessary and tracking progress to closure.
• Perform configuration and administration tasks within Salesforce, including user provisioning, permission sets, profiles, workflows, validation rules and basic declarative automation.
• Support release deployments and change management activities, including preparing sandbox testing, coordinating release schedules and validating post-deployment behaviour.
• Collaborate with cross-functional teams (IT, business analysts, operations, and external integrators) to maintain integrations, APIs and data synchronisation between Salesforce and other systems.
• Maintain and curate technical documentation, runbooks and a knowledge base to standardise troubleshooting steps and reduce time-to-resolution.
• Monitor platform health and performance metrics, recommend optimisations, and assist with security and compliance controls related to CRM data.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or a related discipline, or equivalent practical experience.
• Salesforce Administrator certification (ADM‑201) preferred; additional Salesforce certifications (Platform App Builder, Service Cloud) advantageous.
• Proven ability to communicate technical information clearly to non-technical stakeholders and to operate within a controlled change-management environment.
• Demonstrated experience working with data migration or data-loading utilities and familiarity with basic SQL or data-extraction techniques.
• Strong organisational skills, attention to detail and a proactive approach to incident prevention and continuous improvement.

Skills

Experience

Typically 3+ years of hands-on experience supporting Salesforce in an enterprise or multi-brand environment, with a track record of incident management, administration and cross-team collaboration to deliver stable CRM services.

Education

Bachelor’s degree in IT, Computer Science, Business Information Systems or equivalent experience preferred.

Culture

Richemont cultivates a workplace that values artisanal excellence, attention to detail and collaborative problem-solving. The environment blends the high standards of luxury maisons with global, cross-disciplinary teams that prioritise stewardship of brand heritage while adopting modern technology practices.