Sales Support Associate

Overview

Richemont is a leading Swiss-based luxury goods holding group comprising a portfolio of maisons across jewellery, watches, leather goods and writing instruments. As an employer it combines heritage craftsmanship with international commercial operations and offers mobility across distinct luxury maisons within the group.

Role & Responsibilities

• Provide day-to-day administrative and operational support to boutique and regional sales teams, including order entry, invoicing follow-up and delivery coordination.
• Maintain and update client records and sales activities within the CRM to ensure data accuracy and timely client follow-up.
• Manage stock movements and inventory tasks: reconcile stock, process transfers, coordinate returns and repairs with after‑sales and logistics teams.
• Prepare regular sales reports and KPI summaries using Excel to support forecasting and decision-making.
• Liaise with internal stakeholders (logistics, finance, merchandising, after‑sales) to resolve order and client-service issues.
• Support in-store activities such as client appointments, VIP services, events and trunk shows, ensuring high standards of brand presentation and client care.
• Operate POS and assist with daily cash/payment reconciliation and store opening/closing procedures when required.
• Ensure confidentiality and proper handling of sensitive client information in line with brand policies.

Qualifications

• Proven administrative aptitude with strong organizational skills and attention to detail.
• Excellent written and verbal communication and polished client-facing manner.
• Proficiency in Microsoft Office, particularly Excel and Outlook; experience with CRM and POS systems is desirable.
• Strong problem-solving skills and the ability to coordinate across multiple internal teams.
• Knowledge of luxury retail operations or after‑sales processes preferred.
• Right to work in Hong Kong.

Skills

Experience

Typically 1–3 years of experience in retail operations, sales support, customer service or logistics; prior exposure to luxury retail or boutique environments is advantageous.

Education

Secondary education required; diploma or certificate in business, hospitality, retail management or a related field preferred.

Culture

Richemont cultivates a culture that values heritage craftsmanship, meticulous attention to detail and a service-oriented approach to clients. The working environment is collaborative and international, offering opportunities to engage with highly skilled colleagues and to develop within a portfolio of distinguished maisons.