Sales Staff — Vacheron Constantin
Richemont/Vacheron Constantin seeks Sales Staff for its Nagoya (Matsuzakaya) boutique — luxury watch sales position focused on client service and boutique performance.
Overview
Vacheron Constantin is a storied Swiss haute horlogerie Maison within the Richemont group, renowned for exceptional craftsmanship and technical refinement. As part of Richemont’s portfolio of luxury maisons, the brand operates boutiques and concessions globally and attracts candidates who combine product knowledge with polished client service.
Role & Responsibilities
- Deliver elevated, personalized client service consistent with Vacheron Constantin’s luxury positioning; build and maintain long-term client relationships.
- Present and demonstrate timepieces with expert product knowledge, explaining technical specifications, complications and provenance.
- Achieve individual and boutique sales targets through proactive prospecting, appointment management and upselling.
- Maintain boutique standards: visual merchandising, stock presentation, housekeeping and adherence to brand guidelines.
- Operate POS systems, process transactions, handle cash/credit procedures and maintain accurate sales and inventory records.
- Coordinate with after‑sales, repairs and regional teams to ensure seamless client experiences and follow‑up.
- Participate in in-store events, private appointments and local marketing initiatives to cultivate a high-value client base.
Qualifications
- Proven aptitude for luxury retail sales; experience in watches, jewellery or high-end accessories preferred.
- Demonstrable clienteling skills with a track record of closing high-value transactions and building repeat business.
- Strong presentation skills and meticulous attention to detail in product handling and visual standards.
- Reliable numeracy and experience operating POS and basic inventory procedures.
- Flexible availability to work retail shifts, weekends and peak trading periods; professional appearance and demeanor.
Skills
Experience
Previous retail experience in luxury goods is preferred; candidates with 1–3 years in high-end watch or jewellery sales are favoured. Demonstrable success in client acquisition and meeting sales targets is an advantage.
Education
No specific degree required; vocational qualifications in retail, hospitality or luxury brand management are an asset.
Culture
The brand cultivates a culture of exacting craftsmanship, refined service and client discretion consistent with its artisanal heritage. Team members operate within a collaborative, client‑centric environment that values product mastery, professionalism and long-term relationship building.