Sales Manager

Overview

Richemont is a leading Swiss luxury goods group comprising high-end maisons across jewellery, watches, leather goods and fashion. The group is recognised for a portfolio of prestigious maisons, an emphasis on craftsmanship and heritage, and a global retail network that blends artisanal savoir‑faire with sophisticated client experiences.

Role & Responsibilities

• Lead and coach a boutique sales team to achieve and exceed monthly and annual sales targets, ensuring exemplary client service.
• Develop and implement clienteling strategies to maximise lifetime value, retention and VIP acquisition.
• Manage daily retail operations including staff scheduling, stock management, visual merchandising and loss-prevention procedures.
• Set, monitor and report on KPIs (sales per head, conversion, average transaction value) and implement corrective actions to drive performance.
• Collaborate with regional management on merchandising, product launches and in‑store events to optimise client engagement.
• Oversee administrative responsibilities such as cash handling, POS reconciliation, inventory controls and compliance with company policies.

Qualifications

• Proven track record of leadership in luxury retail with demonstrable achievement against sales targets.
• Excellent clienteling and relationship‑building skills with high standards of discretion and service.
• Strong commercial acumen and experience managing KPIs, P&L awareness and basic financial controls.
• Ability to coach, motivate and develop a small team; strong interpersonal and conflict‑resolution skills.
• Flexibility to work retail hours, including weekends and peak seasonal periods.

Skills

Experience

Minimum three years of experience in luxury retail sales, including at least one year in a supervisory or managerial capacity, with responsibility for team performance and sales targets.

Education

Bachelor's degree in Business, Marketing or a related discipline preferred; professional qualifications or formal training in retail or luxury brand management advantageous.

Culture

Richemont’s maisons cultivate an environment that prizes craftsmanship, impeccable client service and long‑term brand stewardship. The organisation fosters professional development within a collaborative, high‑standards retail culture where autonomy and attention to detail are highly valued.