Sales Manager
Richemont — Sales Manager in Geneva. Lead boutique sales, develop VIP client relationships and manage a high-performing team for a luxury maison.
Overview
Richemont is a Switzerland-based luxury goods holding specialising in high-end jewellery, watches and accessories across multiple maisons. As a global luxury group, Richemont combines heritage craftsmanship with international retail and wholesale operations and offers career paths within individual maisons and central functions.
Role & Responsibilities
- Lead and develop a boutique sales team to consistently achieve and exceed revenue and KPI targets.
- Own client acquisition, retention and VIP clienteling strategies to strengthen long-term relationships and lifetime value.
- Implement and uphold brand merchandising, visual standards and service protocols to preserve maison identity.
- Coach, mentor and evaluate sales advisors through one-to-one coaching, performance reviews and tailored training plans.
- Manage daily boutique operations including inventory control, stock replenishment, loss prevention and point-of-sale procedures.
- Produce timely sales analyses and reports for regional management and contribute to local business planning.
- Coordinate with regional marketing and CRM teams to execute events, launches and tailored outreach for high-net-worth clients.
Qualifications
- Proven managerial experience in luxury retail or premium jewellery/watches, preferably with responsibility for a boutique or multi-person team.
- Demonstrable track record of meeting sales targets and cultivating high-value client relationships.
- Excellent interpersonal and negotiation skills; confident working with discerning, high-net-worth clientele.
- Strong organisational aptitude with attention to detail in merchandising, stock management and compliance.
- Fluency or strong working proficiency in English; proficiency in French is highly advantageous for Geneva-based roles.
Skills
Experience
Typically 3–5+ years in luxury retail sales with at least 1–2 years in a supervisory or managerial capacity within boutiques selling high-end jewellery, watches or accessories. Experience handling VIP clients and executing local sales campaigns is expected.
Education
Secondary education required; diploma or degree in business, retail management or a related field preferred.
Culture
The workplace emphasizes artisanal excellence, discretion and client-centric service consistent with luxury maison standards. Teams operate within a structured, international organisation that values craftsmanship, long-term client relationships and professional development across maisons.