Sales Experience Manager
Richemont is hiring a Sales Experience Manager in Austin to lead boutique client experience and drive omnichannel sales performance.
Overview
Richemont is a leading Switzerland-based luxury goods group that manages a portfolio of high-end maisons across jewelry, watches and fashion. The group emphasizes craftsmanship, heritage and client service and operates internationally with a network of boutiques, ateliers and retail partners.
Role & Responsibilities
- Lead and elevate the in‑store client experience across the Austin boutique, ensuring service standards reflect the maison’s luxury positioning.
- Coach, develop and schedule boutique sales teams to deliver exceptional clienteling and sustained commercial performance.
- Define and implement omnichannel initiatives that integrate boutique, digital and CRM-driven touchpoints to deepen client engagement.
- Monitor sales KPIs and client metrics, prepare regular performance reports and recommend action plans to achieve revenue and conversion targets.
- Collaborate with merchandising, visual display and marketing colleagues to execute seasonal activations, product launches and window concepts.
- Manage client data hygiene and segmentation to optimise outreach, private appointments and bespoke service offerings.
Qualifications
- Demonstrable leadership experience in luxury retail, with a track record of coaching teams to exceed sales and client service objectives.
- Deep understanding of clienteling, high‑value sales processes and VIP relationship management.
- Strong commercial acumen with experience using KPI reporting to drive corrective actions and growth.
- Excellent interpersonal and communication skills with the ability to represent a luxury maison to high‑net‑worth clients.
Skills
Experience
Typically 5+ years in luxury retail sales with at least 2 years in a supervisory or managerial role within a boutique environment. Proven success driving boutique KPIs, delivering high‑touch client experiences and coordinating cross‑functional retail initiatives.
Education
Bachelor’s degree preferred; vocational qualification in retail management, hospitality or related field is advantageous.
Culture
Richemont cultivates a culture rooted in craftsmanship, discretion and excellence, where client service and product heritage are paramount. The workplace values cross‑brand collaboration, professional development and attentive stewardship of luxury savoir‑faire.