Sales Experience Manager
Richemont seeks a Sales Experience Manager in Atlanta to lead clienteling, team coaching and boutique sales performance for its maisons.
Overview
Richemont is a leading luxury goods group that houses a portfolio of distinguished maisons across jewellery, watches, leather goods and accessories. Known for craftsmanship, heritage brands and a multi-boutique retail presence, Richemont combines global scale with maison-level autonomy and a sustained focus on client service, creativity and long-term talent development.
Role & Responsibilities
- Define and deliver the in-store client experience strategy across assigned boutiques in the Atlanta market, ensuring alignment with maison standards and group directives.
- Lead and coach boutique sales teams to achieve revenue, conversion and average transaction value targets through advanced clienteling and consultative selling techniques.
- Own CRM and clienteling processes locally: ensure data quality, segmentation, targeted outreach and follow-up to maximise client lifetime value.
- Collaborate with visual merchandising, operations and marketing to implement product launches, promotional initiatives and in-store experiential events.
- Monitor sales KPIs, prepare regular performance reports and translate insights into actionable plans for the sales team and leadership.
- Design and deliver training programmes on product knowledge, service rituals, client approach and sales tools; mentor high-potential advisors.
- Manage the boutique’s client events and private appointments, coordinating logistics and VIP servicing to uphold brand standards.
- Ensure compliance with loss-prevention, inventory management and luxury retail governance policies; liaise with regional operations for audit readiness.
Qualifications
- Proven leadership experience in luxury retail: track record of driving sales and developing high-performing teams.
- Strong clienteling expertise with demonstrable success in CRM-driven acquisition and retention.
- Excellent interpersonal and presentation skills; confident representing maison standards to high-net-worth clients.
- Analytical capability to interpret retail KPIs and translate findings into commercial initiatives.
- Ability to manage multiple stakeholders (operations, merchandising, marketing) and execute seamless boutique activations.
- Flexibility to work retail hours, including evenings and weekends; ability to travel within the region when required.
Skills
Experience
Typically 5+ years in luxury retail sales with at least 2 years in a supervisory or managerial capacity; experience within watch, jewellery or high-end fashion maisons is highly advantageous.
Education
Bachelor’s degree preferred; equivalent professional experience in luxury retail will be considered.
Culture
Richemont emphasises craftsmanship, respect for heritage maisons and a collaborative environment that nurtures specialist expertise. The group encourages internal mobility, professional development and a client-centred approach while maintaining high standards of service and brand stewardship.