Sales Associate
Richemont in Zurich is hiring a Sales Associate to deliver boutique-level client service and achieve sales targets.
Overview
Richemont is a Swiss-based luxury goods holding company comprising a portfolio of maisons across jewellery, watches, leather goods and accessories. Renowned for its emphasis on craftsmanship, heritage and maison-led autonomy, Richemont offers a structured retail environment that balances artisanal values with global commercial discipline.
Role & Responsibilities
- Deliver exemplary, personalised service to private and walk-in clients, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and boutique sales targets through consultative selling, cross-selling and clienteling.
- Manage client appointments, follow-up communications and post‑sales care using clienteling tools and CRM processes.
- Operate point-of-sale systems, process transactions accurately and maintain cash-handling and reconciliation standards.
- Ensure the boutique environment reflects brand visual standards: merchandising, inventory presentation and housekeeping.
- Support stock management activities including receiving, replenishment, stock counts and shrinkage controls.
- Coordinate with the wider team and maison specialists for events, trunk shows and VIP client experiences.
- Adhere to brand policies, compliance procedures and exceptional service protocols at all times.
Qualifications
- Previous client-facing experience in luxury retail or premium boutique environments; proven sales record preferred.
- Strong interpersonal skills with a client-first approach and a demonstrated ability to build lasting relationships.
- Commercial acumen with experience meeting measurable sales targets and KPIs.
- Proficiency with POS systems and clienteling/CRM tools; comfortable with digital appointment and follow-up workflows.
- Professional presentation and understanding of luxury brand standards; discretion when handling high-value clients and merchandise.
- Fluency in the local language (German) and strong spoken English are highly desirable; additional languages an advantage.
Skills
Experience
Typically 1–3 years of client-facing experience in luxury retail, jewellery or watch boutiques; demonstrable success meeting sales targets and managing high-value client relationships.
Education
Secondary education with a vocational qualification in retail, commerce or a related discipline preferred; relevant in‑house or brand training will be provided.
Culture
The Richemont retail environment values artisan heritage, meticulous standards and collaborative teamwork. Teams operate with a strong client-service ethos, continuous training and a focus on long-term client relationships and professional development.