Sales Associate

Overview

Richemont is a Switzerland‑based luxury goods group and a global leader in high‑end jewellery, watchmaking and accessories. As a house of maisons, Richemont brings together prestigious brands and boutiques worldwide and emphasizes craftsmanship, refined client experiences and long‑term stewardship of heritage maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service and cultivate long‑term relationships through proactive clienteling and follow‑up
• Achieve and exceed individual and boutique sales targets through consultative selling and closing techniques
• Maintain expert product knowledge across jewellery, watches and accessories; advise clients on craftsmanship, provenance and care
• Support visual merchandising and maintain boutique presentation to brand standards
• Process sales transactions, returns and exchanges accurately using the point‑of‑sale system; assist with inventory control and stock replenishment
• Participate in boutique events, private appointments and client‑focused initiatives; collaborate with the team to optimise boutique performance

Qualifications

• Proven ability to deliver high‑calibre client service in a retail environment; previous luxury retail experience preferred
• Legally entitled to work in Canada
• Flexible availability including evenings, weekends and occasional holidays to meet boutique needs
• Strong interpersonal skills with polished presentation and professional demeanour

Skills

Experience

Typically 1–3 years of retail sales experience; prior experience in luxury or boutique environments and demonstrable success meeting sales targets is preferred.

Education

High school diploma or equivalent; post‑secondary studies in retail, hospitality, fashion or a related discipline are an advantage.

Culture

Richemont cultivates a culture that values heritage craftsmanship, meticulous attention to detail and exemplary client service. The workplace prioritises teamwork across maisons and offers exposure to refined product knowledge and high‑touch clientelling practices.