Sales Associate

Overview

Richemont is a global luxury goods group comprising distinguished maisons across jewellery, watchmaking, leather goods and accessories. As a leading steward of craftsmanship and heritage brands, Richemont offers a curated retail environment that emphasizes product excellence, client service and the preservation of artisanal savoir‑faire.

Role & Responsibilities

• Deliver an exceptional, personalised client experience through proactive clienteling, tailored product recommendations and after‑sales follow-up.
• Achieve and exceed individual and boutique sales targets while maintaining rigorous attention to conversion and average transaction value.
• Maintain brand standards in visual merchandising, floor presentation and product knowledge to reflect the maison’s identity and seasonal directives.
• Operate point‑of‑sale systems, execute transactions accurately, and support inventory management, stock replenishment and receiving procedures.
• Cultivate long‑term client relationships by managing appointments, maintaining client records and coordinating bespoke service requests with store leadership.

Qualifications

• Proven experience in luxury or premium retail sales, ideally within a boutique environment.
• Exceptional interpersonal skills with a focus on high‑touch client service and discretion.
• Demonstrable ability to meet sales targets and contribute to a team‑oriented retail setting.
• Flexibility to work retail hours, including evenings, weekends and peak trading periods.
• Strong presentation and grooming standards consistent with luxury brand expectations.

Skills

Experience

1–3 years of direct experience in luxury or premium retail, boutique sales, or a high‑touch client service role with a demonstrated record of meeting sales objectives.

Education

High school diploma or equivalent; post‑secondary education in business, fashion, hospitality or a related field preferred.

Culture

Richemont cultivates an environment that prizes craftsmanship, heritage and meticulous attention to detail. The workplace balances high standards of professionalism with opportunities for cross‑maison collaboration, skills development and immersion in the luxury retail ecosystem.