Sales Associate

Location TokyoTokyoJapan
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Richemont (Chloé) seeks a Sales Associate in Tokyo to deliver exceptional luxury client service and drive boutique sales.

Overview

Chloé is a Parisian maison known for its modern, feminine ready-to-wear and leather goods. As part of the Richemont Group, the brand benefits from the structure and resources of a leading Swiss luxury-holding company while maintaining a boutique, design-led identity focused on craftsmanship and creative direction.

Role & Responsibilities

  • Deliver elevated, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and boutique sales targets and KPI metrics.
  • Demonstrate deep product knowledge across ready-to-wear, leather goods and accessories; translate product features into compelling client recommendations.
  • Execute daily boutique operations including point-of-sale transactions, cash handling, stock replenishment and receiving.
  • Maintain visual merchandising standards and boutique presentation in line with brand guidelines.
  • Support store events, private viewings and client appointments; collaborate with the team to optimise customer flow and experience.
  • Contribute to CRM data quality and sales reporting; liaise with regional teams on promotions and inventory.

Qualifications

  • Previous retail experience (typically 1–3 years) in luxury fashion, premium accessories or a high-end boutique environment.
  • Proven track record of meeting sales targets and delivering exceptional customer service.
  • Impeccable personal presentation, polished interpersonal skills and a client-centric demeanour.
  • Strong numeracy and cash-handling accuracy.
  • Flexibility to work retail hours including evenings, weekends and local public holidays.
  • Right to work in Japan is required; business-level Japanese is typically expected, with English language skills considered an advantage.

Skills

Clienteling and relationship management Luxury retail sales Visual merchandising Inventory control and stock management Point-of-sale operation and cash handling CRM familiarity and accurate sales reporting Product knowledge of leather goods, accessories and prêt-à-porter

Experience

Typically 1–3 years of direct experience in luxury or premium retail with documented sales performance and boutique-level customer service.

Education

High school diploma or equivalent; vocational training in fashion, retail or visual merchandising preferred.

Culture

The brand combines Parisian creative heritage with Richemont’s luxury-house stewardship, fostering a collaborative, client-focused boutique environment. Teams are expected to uphold refined presentation standards while delivering attentive, personalised service to a discerning clientele.