Sales Associate

Overview

Richemont is a leading luxury goods group comprising multiple maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont emphasizes craftsmanship, heritage brands and elevated client experiences while offering career development across an international portfolio of maisons and retail operations.

Role & Responsibilities

• Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and store sales targets through consultative selling and upselling of luxury products.
• Maintain expert product knowledge across relevant categories and communicate brand heritage and craftsmanship to clients.
• Ensure boutique visual merchandising and presentation standards are upheld at all times.
• Operate point-of-sale systems, process transactions accurately and handle returns/exchanges in line with company policy.
• Manage stock: receive, store, tag and reconcile inventory; support merchandising and inventory audits.
• Support after-sales service and client care, coordinating repairs, warranties or bespoke requests as required.
• Collaborate with the boutique team and management to deliver a seamless client experience and support store operations.

Qualifications

• Demonstrable experience in luxury retail or boutique sales (typically 1–3 years preferred).
• Impeccable personal presentation and professional demeanour appropriate for a luxury environment.
• Strong interpersonal and communication skills with a client-focused mindset.
• Proven ability to meet sales targets and use consultative selling techniques.
• Right to work in Australia (legal authorization to be employed in Australia).
• Flexibility to work retail hours including weekends and public holidays.

Skills

Experience

Typically 1–3 years of boutique or luxury retail sales experience with a proven track record of achieving sales targets and delivering high-touch client service.

Education

Secondary education or equivalent; vocational qualification in retail, fashion or luxury brand management preferred but not required.

Culture

Richemont’s retail environment is anchored in tradition, craftsmanship and a client-centric ethos. Teams operate with high standards of professionalism and attention to detail, offering opportunities to develop expertise across prestigious maisons within an international luxury group.