Sales Associate

Overview

Richemont is a Swiss luxury goods group comprising distinguished maisons across jewellery, watches, leather goods and accessories, including globally recognised names such as Cartier and Montblanc. The group emphasises artisanal craftsmanship, heritage brand management and a client-centric retail approach across an international network of boutiques.

Role & Responsibilities

• Provide exceptional, personalized service to a high-net-worth and international clientele, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through active selling, clienteling and upselling.
• Manage VIP appointments, private viewings and bespoke client experiences with discretion and attention to detail.
• Maintain boutique presentation and visual merchandising standards to reflect maison guidelines and seasonal directives.
• Process sales transactions, returns and exchanges accurately while adhering to cash-handling and compliance procedures.
• Support stock management, receiving and inventory reconciliation; coordinate with store management on replenishment.
• Keep up-to-date product knowledge across the maison portfolio and communicate brand stories and craftsmanship to clients.

Qualifications

• Proven customer-service orientation with strong interpersonal and negotiation skills.
• Professional poise and discretion when serving VIP clients and handling confidential information.
• Ability to work weekends, high-season periods and irregular hours typical of luxury retail in resort locations.
• Fluent in English with strong verbal communication; proven ability to engage an international clientele.
• Vocational training or prior retail certification is advantageous but not required.

Skills

Experience

Typically 1–2 years of retail experience, preferably within luxury fashion, watches, jewellery or high-end hospitality. Prior experience in a boutique or resort environment is advantageous.

Education

High school diploma or equivalent; vocational training in retail, hospitality or luxury goods is a plus.

Culture

Richemont cultivates a culture that values craftsmanship, brand heritage and discreet, service-led client relationships. The workplace favours team collaboration, continuous product education and a commitment to the maison standards of excellence.