Sales Associate

Overview

Richemont is a Swiss-based luxury goods holding company comprising a portfolio of distinguished maisons across jewellery, timepieces, leather goods and accessories. As an employer it emphasises artisanal craftsmanship, heritage-led creativity and rigorous standards of client service, operating a global retail network that invests in product expertise and professional development.

Role & Responsibilities

• Deliver discreet, highly personalised client service to cultivate long-term relationships and maximise lifetime value.
• Achieve and exceed individual and boutique sales targets through consultative selling and effective cross-selling.
• Manage clienteling activities and maintain accurate customer records using the boutique CRM and follow-up processes.
• Execute point-of-sale transactions, returns and exchanges in accordance with company cash-handling and compliance procedures.
• Support visual merchandising and presentation standards to uphold the maison’s brand image and seasonal campaigns.
• Participate in stock management activities including receiving, inventory counts and loss-prevention controls.
• Represent the maison at in-store events and VIP appointments, coordinating with store management and the wider commercial team.

Qualifications

• Right to work in Singapore required.
• Secondary education completed; post-secondary diploma in retail, luxury goods or hospitality preferred.
• Professional demeanour with impeccable grooming and an understanding of luxury client expectations.
• Availability to work a retail roster including weekends and public holidays.

Skills

Experience

1–3 years of direct retail or client-facing experience, preferably within luxury fashion, watches, jewellery or premium hospitality environments.

Education

Secondary education required; diploma or certificate in retail, fashion, hospitality or related field preferred.

Culture

The workplace culture emphasises craftsmanship, meticulous attention to detail and a relentless focus on superior client experience. Teams operate collaboratively within a performance-driven retail environment that values product expertise, discretion and professional development.