Sales Associate

Overview

Richemont is a Switzerland-based luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watchmaking, leather goods and fashion. As an owner-operator, Richemont focuses on long-term brand stewardship, artisanal craftsmanship and selective retail distribution across global markets.

Role & Responsibilities

• Deliver discreet, client-focused service tailored to high-net-worth and aspirational clientele to build long-term relationships and loyalty.
• Achieve and exceed boutique sales targets through active selling, cross-selling and clienteling activities, including follow-up and appointment management.
• Maintain exceptional visual merchandising and boutique standards, ensuring product presentation, stock rotation and housekeeping meet brand guidelines.
• Manage point-of-sale transactions, returns and basic administrative tasks accurately; contribute to daily sales reporting and KPI tracking.
• Support in-store events, private client appointments and trunk shows; liaise with after-sales and service teams to ensure client satisfaction.
• Use CRM and in-house systems to record client data, purchase history and communications to support targeted outreach and retention.

Qualifications

• Proven retail experience, preferably 1–3 years in luxury goods, jewellery, watch or premium fashion retail.
• Polished interpersonal presentation with strong client-service orientation and persuasive selling skills.
• Comfortable managing confidential client information and demonstrating discretion at all times.
• Flexibility to work retail hours including evenings, weekends and local public holidays; reliable punctuality and availability.
• Basic numeracy and cash-handling competence; ability to perform transactional and inventory-related tasks accurately.

Skills

Experience

Typically 1–3 years of direct sales experience in luxury retail, jewellery, watches or premium fashion; demonstrable track record of meeting sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; vocational training in retail, hospitality or luxury sales is advantageous.

Culture

Richemont cultivates a stewardship-driven culture that values craftsmanship, brand heritage and meticulous product knowledge. The workplace emphasizes polished client service, professional development within maisons and collaborative teamwork across retail and after-sales functions.