Sales Associate

Overview

Richemont is a Swiss-based luxury goods holding company that manages a portfolio of maisons across jewellery, watchmaking, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, heritage and brand stewardship while operating a global retail network that supports professional development, cross‑brand collaboration and specialist training across its maisons.

Role & Responsibilities

• Deliver exemplary, high‑touch customer service to a discriminating luxury clientele, cultivating long‑term relationships through proactive clienteling.
• Achieve and exceed individual and store sales targets through consultative selling and upselling of complementary product categories.
• Maintain deep product knowledge across the maison’s assortment (e.g., watches, jewellery, leather goods) and communicate brand narratives with authenticity.
• Manage point‑of‑sale transactions, returns and after‑sales service in accordance with brand policy and local regulations.
• Support visual merchandising and floor presentation to sustain the maison’s aesthetic standards and seasonal directives.
• Execute inventory control processes, including stock reception, reconciliation and loss prevention measures.
• Use CRM to record client interactions, update dossiers and support personalised marketing initiatives.
• Collaborate with store management and regional teams on events, private appointments and client outreach.

Qualifications

• Professional, polished presentation and a service mindset suited to a luxury environment.
• Strong interpersonal and communication skills with the ability to build rapport quickly with high‑net‑worth clients.
• Demonstrable commercial acumen and a results‑oriented approach to meeting sales targets.
• Organised, detail‑oriented and able to manage administrative tasks (CRM updates, stock reconciliations).
• Flexibility to work retail hours, including evenings and weekends, and to participate in client events.
• Legal right to work in South Korea.

Skills

Experience

Typically 1–3 years of customer‑facing experience in luxury retail, premium jewellery/watch boutiques, or high‑end hospitality. Proven record of driving sales and managing client relationships is preferred.

Education

High school diploma or equivalent required; tertiary qualifications in fashion, luxury retail, business or hospitality are advantageous.

Culture

Richemont’s retail culture is client‑centric and craftsmanship‑driven, valuing meticulous attention to product heritage and presentation. Teams operate in a collaborative, training‑oriented environment where professional development and cross‑maison mobility are supported.