Sales Associate

Overview

Richemont is a Swiss luxury goods holding company encompassing a portfolio of maisons across jewellery, watchmaking, leather goods and accessories. As an employer it combines a commitment to artisanal craftsmanship and heritage with international distribution and retail operations, offering roles that emphasize refined client service and brand stewardship within a group of distinguished maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service in accordance with Richemont brand standards and boutique protocols.
• Proactively develop and maintain client relationships through face-to-face interaction and clienteling activities to drive repeat business.
• Achieve individual and store sales objectives by identifying client needs and converting opportunities.
• Execute visual merchandising and product presentation to ensure displays reflect seasonal directives and maison identity.
• Operate point-of-sale systems, process transactions and manage returns with accuracy and discretion.
• Support inventory management activities including stock reception, replenishment and loss-prevention procedures.
• Assist with in-store events and private client appointments, coordinating with the store team to ensure flawless execution.

Qualifications

• Previous retail experience; experience in luxury or premium retail environments preferred.
• Excellent interpersonal and communication skills with a polished, professional demeanour.
• Strong commercial awareness and ability to work to sales targets.
• Flexible availability including weekends and holidays; reliable punctuality.
• Right to work in the Netherlands.

Skills

Experience

Previous experience in retail or client-facing roles is required; prior exposure to luxury or premium-brand environments is strongly preferred.

Education

Secondary education (high school) or equivalent; vocational retail or customer-service training is advantageous.

Culture

Richemont’s retail environment emphasizes craftsmanship, meticulous attention to detail and elevated client service. Teams operate with a strong sense of maison identity and professional standards, fostering mentorship, client-focused collaboration and opportunities to develop expertise within luxury retail.