Sales Associate

Overview

Richemont is a leading Swiss luxury goods group comprising maison brands across jewellery, watches and fashion. The company is known for its emphasis on artisanal craftsmanship, heritage maisons and selective global retail operations. As an employer it cultivates brand-led professionalism, rigorous client service standards and career development within its maisons and boutiques.

Role & Responsibilities

• Deliver exemplary client service and build long-term client relationships through proactive clienteling and personalised recommendations.
• Achieve and exceed individual and boutique sales targets and KPIs while maintaining exceptional presentation of the product and boutique environment.
• Execute visual merchandising and floor moves to brand directives to maximise sell-through and preserve brand aesthetics.
• Manage daily boutique operations including cash handling, Point of Sale transactions, stock reception, inventory accuracy and loss-prevention procedures.
• Support client events, private viewings and appointment scheduling to cultivate high-value relationships.
• Accurately document client interactions and sales activity in CRM and communicate feedback to store management.
• Collaborate with the store team to ensure seamless after-sales service, returns handling and delivery coordination.

Qualifications

• Proven ability to provide discreet, high-touch service appropriate to a luxury clientele.
• Excellent interpersonal and persuasion skills with commercial focus on closing and follow-up.
• Strong organisational skills and attention to detail in stock management and visual standards.
• Professional demeanour, presentational standards and adherence to brand policies.
• Flexible availability to work retail hours including evenings, weekends and regional travel when required.

Skills

Experience

Typically 2+ years of boutique or luxury retail experience, with a demonstrable track record of meeting sales targets and developing high-value client relationships.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion or hospitality is advantageous.

Culture

Richemont's retail maisons prioritise craftsmanship, refined client service and preservation of brand legacy. The working environment values discretion, high standards of presentation and continuous development within specialist luxury retail operations.