Sales Associate

Overview

Richemont is a leading international luxury goods group comprising several haute-joaillerie, watchmaking and leather goods maisons such as Cartier and Montblanc. As an employer, Richemont emphasises craftsmanship, heritage and meticulous client service while offering career development across an extensive network of houses and global retail locations.

Role & Responsibilities

• Deliver exemplary, personalised service to high-net-worth and walk-in clients, building long-term relationships through proactive clienteling.
• Achieve and exceed sales targets while maintaining detailed knowledge of product ranges and maison heritage.
• Manage sales transactions, returns and gift services accurately using the store POS and CRM systems; ensure compliant cash handling and reconciliation.
• Maintain brand visual standards through daily merchandising, stock replenishment and upkeep of the selling floor.
• Coordinate with after-sales and client service teams to resolve enquiries, process repairs and follow up on client requests.
• Contribute to team performance by sharing market and client intelligence, participating in store meetings and supporting local marketing initiatives.

Qualifications

• Proven ability to deliver high-calibre client service in a premium retail or hospitality environment.
• Fluent English communication skills with polished interpersonal presence and professional presentation.
• Availability to work a flexible schedule including evenings, weekends and peak retail periods.
• Legal right to work in the United States.

Skills

Experience

Preferred 1–3 years of direct experience in luxury retail, boutique sales or a high-end hospitality role with demonstrable sales results and client relationship management.

Education

High school diploma or equivalent; vocational training or coursework in retail, luxury goods or hospitality is advantageous.

Culture

Richemont’s maisons cultivate a culture rooted in craftsmanship, discretion and client-centric service. The organisation values collaborative teams, continuous professional development and internal mobility across an international portfolio of luxury brands.