Sales Associate

Overview

Richemont is a leading Swiss luxury goods group and the parent company to a portfolio of maisons across jewellery, watchmaking, leather goods and writing instruments. The group is recognised for its emphasis on artisanal craftsmanship, heritage marques and a client-first approach; as an employer it offers an international, brand-driven environment with development pathways across specialist maisons.

Role & Responsibilities

• Deliver personalised, high‑touch client service tailored to affluent and international clientele to convert and grow relationships.
• Achieve and exceed individual and boutique sales targets through proactive prospecting, follow-up and clienteling.
• Maintain deep product knowledge across the maison's assortments and communicate product provenance, craftsmanship and technical details with authority.
• Execute visual merchandising and window presentation standards to uphold brand aesthetics and seasonal directives.
• Operate point-of-sale systems accurately, process transactions, and manage returns and exchanges in accordance with company policy.
• Manage stock: receive, tag, organise inventory and support stocktakes to ensure inventory integrity.
• Support in‑store events, private appointments and trunk shows, coordinating with visual and marketing teams as required.
• Ensure boutique compliance with security, loss-prevention and luxury retail operational procedures while maintaining impeccable store standards.

Qualifications

• Professional appearance and polished interpersonal presentation suitable for a luxury environment.
• Legal right to work in the United States for the Miami location.
• Flexibility to work retail hours including evenings, weekends and public holidays.
• Strong customer service orientation with proven ability to build lasting client relationships.
• Comfort with handling high-value merchandise and following strict operational protocols.

Skills

Experience

Typically 1–3 years of direct experience in luxury retail or high-end client-facing sales, with demonstrable success meeting sales targets and executing clienteling activities.

Education

High school diploma or equivalent; vocational training or certification in retail, sales or a luxury-related discipline preferred.

Culture

The workplace culture reflects Richemont's dedication to craftsmanship, refinement and client excellence. Teams operate in a collaborative, high‑standards environment where discretion, professionalism and a commitment to brand DNA are prized, and career progression is encouraged across maisons.