Sales Associate

Overview

Richemont is a Swiss-based luxury goods holding company that manages a portfolio of prestigious maisons across jewelry, watchmaking and accessories. As an employer it is known for preserving artisan craftsmanship, investing in brand heritage and operating an international retail network that emphasizes product knowledge and refined client service.

Role & Responsibilities

• Deliver white‑glove client service and cultivate long‑term relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross‑selling.
• Maintain authoritative product knowledge across watchmaking, jewelry and leather categories; communicate product provenance and craftsmanship.
• Manage daily boutique operations: visual merchandising, floor standards, stock replenishment and loss prevention procedures.
• Process sales transactions accurately using POS systems and perform basic cash handling and reconciliation.
• Support after‑sales service and client enquiries, coordinating repairs, returns and bespoke requests where applicable.
• Collaborate with the boutique team on events, private appointments and local marketing initiatives.

Qualifications

• Professional presentation and polished interpersonal manner appropriate for a luxury retail environment.
• Proven ability to build rapport and close sales with discerning clientele.
• Availability to work a flexible retail schedule including evenings, weekends and public holidays.
• Strong numeracy and attention to detail for transaction accuracy and stock control.
• Eligibility to work in the United States.

Skills

Experience

Previous experience in luxury or premium retail is preferred — typically 1–3 years demonstrating consistent sales performance and high‑level client service.

Education

High school diploma or equivalent; vocational training in retail, fashion or hospitality is advantageous.

Culture

Richemont’s retail teams operate within an environment that values craftsmanship, meticulous product knowledge and discreet, personalised service. The workplace culture prioritises professional development, attention to detail and collaboration across international maisons.