Sales Associate

Overview

Richemont is a leading international luxury goods holding company whose maisons include prestigious watch, jewellery and fashion brands. As an employer, Richemont emphasises heritage craftsmanship, product excellence and long-term investment in talent across its network of boutiques and ateliers.

Role & Responsibilities

• Deliver exceptional, personalised client service consistent with luxury brand standards and cultivate long-term client relationships through proactive clienteling and follow-up.
• Achieve individual and store sales targets by converting foot traffic, qualifying client needs and closing transactions with a consultative approach.
• Maintain deep product knowledge across categories and communicate features, provenance and after‑sales options to clients.
• Operate POS systems, process payments and ensure accurate transaction and stock records.
• Implement visual merchandising standards and keep the boutique presentation, stockroom and display areas immaculate.
• Support inventory control activities including stock replenishment, receiving deliveries and periodic counts.
• Coordinate with boutique management and cross‑functional teams for client events, private appointments and bespoke service requests.

Qualifications

• Professional presentation and a client‑centric demeanour appropriate for the luxury environment.
• Right to work in Hong Kong.
• Fluency in English; additional languages an asset (not required unless stated by the hiring team).
• Familiarity with luxury product provenance, materials and craftsmanship preferred.

Skills

Experience

Previous client‑facing sales experience, ideally 1+ year in luxury retail, premium brands or high‑end hospitality; demonstrable track record of meeting sales objectives is preferred.

Education

Secondary school diploma or equivalent; vocational or tertiary studies in retail, fashion, business or hospitality are advantageous.

Culture

Richemont cultivates a culture that balances respect for artisanal heritage with a modern retail mindset across its maisons. The workplace values discretion, craftsmanship and personalised service, offering employees the opportunity to develop deep product expertise within an international luxury ecosystem.