Sales Associate

Overview

Richemont is a Geneva-based luxury goods group that manages a portfolio of maisons across jewellery, watchmaking, leather goods, writing instruments and select specialist retailers. As an employer, Richemont is known for its emphasis on craftsmanship, brand heritage and long-term client relationships, operating through autonomous maisons with global retail networks and professional development programs.

Role & Responsibilities

• Deliver exemplary, personalised service to high-net-worth and repeat clientele, cultivating long-term relationships and client files (clienteling).
• Achieve and exceed individual and boutique sales targets through proactive advising, cross-selling and upselling of products.
• Demonstrate and maintain deep product knowledge across the maison’s assortment (e.g., watches, jewellery, leather goods), advising clients on craftsmanship, provenance and after‑sales care.
• Manage point-of-sale activities including transactions, returns, reservations and accurate record-keeping in the boutique’s systems.
• Maintain boutique standards for visual merchandising, stock presentation and housekeeping to reflect the maison’s brand image.
• Support stock management: receiving, replenishment, inventory counts and adherence to loss-prevention procedures.
• Coordinate with CRM tools and boutique management to follow up on leads, appointments and post‑sale service.
• Represent the maison professionally at client events, private appointments and VIP viewings; ensure compliance with company policies and local regulations.

Qualifications

• Proven ability to deliver high-level client service in a luxury retail environment.
• Strong interpersonal skills with tact, discretion and cultural sensitivity when dealing with affluent clients.
• Numerate and detail-oriented with experience handling transactions and basic sales reporting.
• Fluent presentation and grooming standards appropriate for a luxury boutique.
• Ability to work flexible hours including weekends and high-traffic retail periods.

Skills

Experience

Typically 1–3 years of retail experience, preferably with a luxury or premium brand; experience working with high-value products and private clients is highly desirable.

Education

High school diploma or equivalent; vocational retail or luxury-brand training preferred but not required.

Culture

The Richemont environment privileges craftsmanship, discretion and respect for brand heritage. Teams are collaborative and client-focused, with boutiques delivering highly curated, relationship-driven service and opportunities for in-house training and cross-maison exposure.