Sales Associate

Overview

Richemont is a global luxury goods group comprising a portfolio of distinguished maisons across jewellery, watchmaking, leather goods and accessories. Renowned for craftsmanship and heritage-led savoir-faire, Richemont operates internationally with a focus on high-touch retail experiences and enduring client relationships.

Role & Responsibilities

• Deliver personalised, high-end client service in a boutique environment to develop long-term client relationships and maximise lifetime value.
• Proactively drive sales performance and meet individual and boutique targets through bespoke clienteling and consultative selling.
• Maintain deep product knowledge across relevant categories (jewellery, watches, leather goods, accessories) to provide expert advice and shape purchase decisions.
• Manage client appointments, follow-ups and CRM records to ensure seamless after-sales service and repeat business.
• Execute visual merchandising standards and maintain boutique presentation to reflect brand aesthetics and seasonal directives.
• Operate the Point of Sale (POS) system accurately, handle transactions and oversee cash procedures in accordance with internal controls.
• Support stock management activities including receiving, inventory control, transfers and loss-prevention measures.
• Collaborate with boutique and regional teams on events, private client evenings and product launches to elevate the brand experience.

Qualifications

• Proven client-facing retail experience, preferably within the luxury or premium sectors.
• Demonstrable track record of achieving sales targets and delivering exceptional customer satisfaction.
• Strong interpersonal skills with the ability to build trust and rapport with high-net-worth clients.
• Excellent presentation, grooming and professional demeanour consistent with luxury retail standards.
• Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.

Skills

Experience

Typically 1–3 years of client-facing experience in luxury retail or a boutique environment; evidenced ability to meet sales targets and cultivate a loyal client base.

Education

High school diploma or equivalent; vocational retail training or hospitality/commerce education preferred.

Culture

Richemont fosters a culture rooted in craftsmanship, discretion and meticulous attention to detail. The workplace emphasises collaborative professionalism, continuous product education and a client-centric approach tailored to upscale, international clientele.