Sales Associate

Overview

Richemont is a leading global luxury goods holding company composed of prestigious maisons specializing in jewellery, watches, leather goods and accessories. The group is known for its emphasis on craftsmanship, heritage and maison-driven client experiences; as an employer it offers opportunities across a portfolio of high-end brands and boutiques.

Role & Responsibilities

• Deliver a superior, personalised client experience that reflects the maison’s luxury standards and strengthens long-term client relationships (clienteling).
• Achieve and exceed individual and store sales targets through proactive selling, upselling and appointment management.
• Operate the point-of-sale system accurately, process transactions and manage client records in the CRM.
• Maintain boutique presentation and merchandising standards, ensuring product displays, windows and stock rooms meet brand visual guidelines.
• Support stock management activities including receiving, replenishment, inventory counts and loss-prevention procedures.
• Collaborate with colleagues and boutique management to execute launches, events and omnichannel client initiatives.

Qualifications

• Professional presentation and polished interpersonal skills suited to a luxury retail environment.
• Fluency in German is strongly preferred; professional working proficiency in English is desirable.
• Right to work in Germany and flexibility to work retail hours, including weekends and public holidays.
• Strong numeracy and attention to detail for cash handling and inventory tasks.

Skills

Experience

Preferably 1–2 years of direct retail experience, ideally within luxury or premium brands, with a demonstrable track record of meeting sales targets and cultivating repeat clients.

Education

High school diploma or equivalent; vocational training in retail, sales or hospitality or a related qualification is advantageous.

Culture

Richemont boutiques prioritise refinement, discretion and exemplary client care, fostering a collaborative environment where craftsmanship and service excellence are paramount. Employees benefit from cross-maison exposure and structured boutique training tailored to luxury retail standards.