Sales Associate — dunhill

Location TokyoTokyoJapan
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Richemont seeks a dunhill Sales Associate in Tokyo to deliver premium client service and drive boutique sales for menswear and leather goods.

Overview

Richemont is a global luxury goods group that manages a portfolio of maisons distinguished by craftsmanship, heritage and high-end client experiences; dunhill operates within Richemont as a flagship menswear and leather-goods maison. The group emphasizes artisanal savoir-faire, selective retail presence and long-term client relationships across its maisons.

Role & Responsibilities

  • Deliver exceptional, personalised client service to a discerning luxury clientele, building long-term relationships and clienteling activity.
  • Achieve and exceed individual and store sales targets through proactive selling, cross-selling and upselling of dunhill apparel, leather goods and accessories.
  • Maintain authoritative product knowledge across collections, materials and brand heritage to advise clients accurately and confidently.
  • Execute boutique standards including visual merchandising, window presentation and stock presentation to uphold brand aesthetics.
  • Manage transactions, returns and after‑sales follow-up using the store’s POS and CRM systems; ensure accurate cash and stock handling.
  • Support inventory processes, stock replenishment and back‑of‑house organisation to ensure product availability and merchandising integrity.
  • Participate in trainings, team briefings and seasonal launch activities; represent the brand professionally at client events and private appointments.

Qualifications

  • Proven retail aptitude with a client‑focused approach and impeccable presentation.
  • Strong interpersonal and communication skills with the ability to establish credibility with high‑net‑worth clients.
  • Demonstrable ability to meet sales objectives and to work within a KPI-driven environment.
  • Flexible availability, including weekends and peak retail periods; willingness to work in a boutique environment.

Skills

Clienteling and relationship management Luxury product knowledge (menswear, leather goods, accessories) Visual merchandising and store presentation Point of sale (POS) transaction handling Inventory control and stock management Upselling and cross-selling techniques Professional grooming and brand representation

Experience

Typically 1–3 years of retail experience, preferably within luxury fashion or menswear. Prior experience selling leather goods or accessories is highly advantageous.

Education

High school diploma or equivalent; a background in fashion, retail, business or hospitality is advantageous.

Culture

Richemont fosters a culture centred on craftsmanship, elevated client service and respect for heritage across its maisons. The workplace values discretion, professionalism and continuous development, with an emphasis on teamwork in a boutique retail environment.