Sales Associate

Overview

Richemont is a pre-eminent international luxury goods group comprising a portfolio of distinguished maisons across jewellery, watches, leather goods and writing instruments. The group prioritizes artisanal craftsmanship, heritage-led creativity and elevated client service, offering career mobility across its network of boutiques and maisons.

Role & Responsibilities

• Deliver exemplary, personalized service to high-net-worth and discerning clients, cultivating lasting relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets and KPIs through consultative selling and cross-selling across product categories.
• Maintain an immaculate boutique environment through meticulous visual merchandising and adherence to brand presentation standards.
• Operate point-of-sale (POS) systems accurately; manage transactions, cash handling and sales documentation with integrity.
• Support stock management activities including inventory control, receiving, replenishment and loss-prevention procedures.
• Plan and execute in-store events, private appointments and product launches in coordination with the boutique management.
• Keep current on product knowledge, maison collections, materials and craftsmanship to inform and inspire client conversations.
• Collaborate with boutique team and wider maison network to share market intelligence, client leads and best practices.

Qualifications

• Demonstrable client-facing excellence with a polished, professional demeanour appropriate for luxury retail.
• Legal authorization to work in the United States.
• Availability to work a flexible schedule including evenings, weekends and peak retail periods.
• Strong numeracy, attention to detail and high standards of integrity for cash-handling and stock control.
• Fluency in customer relationship management and ability to maintain confidentiality with client information.

Skills

Experience

Preferably 1+ years of retail experience, ideally within luxury, jewellery or watches; a proven track record of meeting sales targets and developing client relationships is highly valued.

Education

High school diploma or equivalent; tertiary education or formal retail/ sales training is advantageous.

Culture

Richemont cultivates a client-centric, craft-focused workplace where respect for artisanal traditions meets contemporary retail excellence. The organisation encourages cross-maison collaboration and professional development within an international network of boutiques.