Sales Associate

Overview

Richemont is a Swiss-based luxury goods group that manages a portfolio of prestigious maisons in jewellery, watches, leather goods and accessories. As an employer it combines artisanal heritage with a global retail network, offering career paths across boutique operations, product expertise and corporate functions within a multinational luxury environment.

Role & Responsibilities

• Deliver exemplary, personalized client service and create lasting client relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling.
• Demonstrate authoritative product knowledge across the maison’s range and communicate brand heritage and craftsmanship to clients.
• Execute visual merchandising and boutique presentation standards to preserve a refined luxury environment.
• Operate point-of-sale systems, process transactions accurately and manage cash-handling procedures.
• Maintain inventory accuracy, support stock replenishment and assist with receiving and inventory audits.
• Support boutique events, private client appointments and collaborative selling initiatives with the retail team.
• Adhere to company policies, loss-prevention procedures and professional appearance standards.

Qualifications

• High school diploma or equivalent; vocational training in retail, luxury goods or hospitality is advantageous.
• Right to work in the United States (work authorization required).
• Proven ability to deliver high levels of client service and maintain discretion with high-net-worth clients.
• Flexible availability including weekends, evenings and peak retail periods.

Skills

Experience

Typically 1–2 years of client-facing sales experience, preferably in luxury retail, jewellery or watch boutiques. Prior exposure to high-ticket transactions and private-client service is an advantage.

Education

High school diploma or equivalent; further education or certifications in retail, hospitality or luxury brand management preferred.

Culture

Richemont values craftsmanship, discretion and a client-centric approach across its maisons. The company fosters professional development within a network of heritage brands and high-standard retail environments, encouraging team collaboration and a service culture aligned with luxury expectations.