Sales Associate

Overview

Richemont is a leading international luxury goods group comprising a portfolio of heritage maisons and specialist maisons in jewellery, watches, leather goods and writing instruments. The group is known for its emphasis on craftsmanship, timeless design and long-term brand stewardship, offering global career pathways across boutiques, ateliers and corporate functions.

Role & Responsibilities

• Deliver exceptional, personalized service to high‑net‑worth and new clients, proactively building and maintaining client relationships (clienteling).
• Achieve and exceed individual and store sales targets through consultative selling and product expertise.
• Manage client appointments, follow‑up communications and private shopping experiences to cultivate loyalty and repeat business.
• Maintain boutique floor standards: visual merchandising, stock replenishment, pricing integrity and loss prevention procedures.
• Process sales transactions accurately using the store POS, handle cash/card procedures and reconcile receipts.
• Participate in product and brand training; represent the maison at events and trunk shows as required.
• Collaborate with the store team on inventory management, receiving shipments and stock counts.

Qualifications

• Proven track record in retail or luxury sales, with demonstrable ability to meet targets and close sales.
• Polished presentation and professional demeanour appropriate to a high‑end luxury environment.
• Excellent interpersonal and communication skills; ability to converse confidently with discerning clients.
• Flexibility to work retail hours including evenings, weekends and holidays; reliable punctuality.
• Right to work in the United States.

Skills

Experience

Preferably 1–3 years of retail experience, ideally within luxury fashion, jewellery or watches; prior client‑facing roles with measurable sales performance are valued.

Education

High school diploma or equivalent; additional education in retail, hospitality or related fields is advantageous.

Culture

Richemont fosters a culture that prizes craftsmanship, discretion and attention to detail. Boutique teams operate with high standards of client service and collaboration, supported by structured training and opportunities to progress within an international luxury group.