Sales Assistant

Overview

Richemont is a leading luxury goods group comprising a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. As a parent company to heritage brands, Richemont places a strong emphasis on craftsmanship, brand stewardship and long-term client relationships while supporting boutique-level retail excellence.

Role & Responsibilities

• Welcome and engage clients with polished, personalised service to cultivate long-term relationships and repeat business.
• Achieve and exceed boutique sales targets through consultative selling and effective clienteling.
• Demonstrate authoritative product knowledge across collections and convey craftsmanship and brand heritage to clients.
• Manage point-of-sale transactions, reconcile payments and ensure accurate record-keeping in the store’s systems.
• Support visual merchandising and maintain boutique standards, including window and in-store displays.
• Oversee stock handling: receiving, inventory control, replenishment and loss-prevention procedures.
• Coordinate appointments and follow-up communications using CRM tools to nurture prospects and existing clients.
• Deliver after-sales service, including handling alterations, repairs, returns and bespoke client requests with discretion.

Qualifications

• Professional presentation and a customer-centric approach appropriate to a luxury retail environment.
• Demonstrable sales aptitude with strong interpersonal and negotiation skills.
• Reliable organisational capability, attention to detail and numerical accuracy for cash handling and reporting.
• Ability to work flexible hours, including evenings and weekends, to meet boutique needs.
• Prior experience in a luxury or premium retail setting is preferred.
• Fluency in Korean and conversational English is advantageous for serving a diverse client base.

Skills

Experience

Preferably 1–2 years of retail sales experience, ideally within luxury, jewellery, watches or premium fashion; transferable experience in hospitality or high-end customer service may be considered.

Education

Secondary education (high school diploma) required; vocational training or coursework in retail, hospitality or luxury brand management is an advantage.

Culture

Richemont boutiques emphasise meticulous service, respect for artisanal heritage and a collegial atmosphere where professional development is encouraged. Teams operate with high standards of discretion and client care, supported by brand-led training and a focus on product mastery.