Sales Assistant

Overview

Richemont is a leading international luxury goods group known for a portfolio of prestigious maisons spanning jewellery, watches, leather goods and writing instruments. As a steward of craftsmanship and heritage, the group operates a global retail network and invests in employee development, client service excellence and long-term brand equity.

Role & Responsibilities

• Deliver highly personalized, client-focused service in a luxury boutique, including greeting clients, building rapport and managing appointments.
• Support sales objectives through active clienteling, product presentation, upselling and follow-up to convert opportunities into transactions.
• Operate point-of-sale systems and process sales transactions accurately, managing cash handling and receipts according to brand procedures.
• Maintain boutique standards: visual merchandising, window presentation, stock replenishment and housekeeping to reflect the maison’s image.
• Assist with inventory control, deliveries and stock counts; coordinate with store management on replenishment and client orders.
• Provide after-sales service and manage basic client enquiries, returns and exchanges in line with brand policy.
• Collaborate with colleagues and escalate client or operational issues to the Store Manager as required.

Qualifications

• Professional, polished presentation and excellent interpersonal skills suited to a luxury environment.
• Demonstrable customer-service orientation with the ability to create long-term client relationships.
• Flexible availability including evenings and weekends to meet retail trading hours.
• Right to work in France and ability to operate in a high-turnover retail environment.
• Discretion, emotional intelligence and respect for client confidentiality.

Skills

Experience

Preferably 1+ years of customer-facing experience within luxury, premium retail or hospitality; prior boutique sales experience is an advantage.

Education

Secondary education (Baccalauréat or equivalent). Vocational diploma in retail, hospitality or a related field is preferred but not mandatory.

Culture

Richemont’s retail maisons emphasise heritage, craftsmanship and impeccable client service. The workplace culture is client-centric and collaborative, with high standards of presentation and opportunities for professional development within luxury retail.