Sales Assistant

Overview

Richemont is a Switzerland-based luxury goods holding company comprising a portfolio of distinguished maisons across jewellery, watches, leather goods and writing instruments, including globally recognised names such as Cartier and Montblanc. As an employer, Richemont emphasises craftsmanship, brand heritage and long-term talent development across its maisons, offering opportunities to build a career within specialist luxury businesses.

Role & Responsibilities

• Deliver exemplary, personalised service to walk-in and appointment clients, cultivating long-term relationships through attentive clienteling and follow-up.
• Achieve and exceed boutique sales targets through proactive selling, product recommendations and upselling when appropriate.
• Maintain deep product knowledge across relevant categories (jewellery, watches, leather goods or writing instruments) and communicate brand heritage and technical details with confidence.
• Manage point-of-sale transactions, returns and after‑sales processes with accuracy and discretion.
• Support visual merchandising standards and ensure the boutique reflects brand guidelines for presentation and display.
• Participate in stock control, inventory counts, opening/closing procedures and adherence to loss‑prevention protocols.
• Contribute to in-store events, private client appointments and local marketing initiatives to drive footfall and brand exposure.
• Accurately maintain CRM records and sales reports to support client development and boutique performance analysis.

Qualifications

• Proven experience in a client-facing retail role, preferably within the luxury or premium segment.
• Strong interpersonal skills with a demonstrated ability to build rapport and deliver discreet, high-touch service.
• Professional appearance and excellent verbal communication skills.
• Legal eligibility to work in South Korea and flexibility to work retail hours, including evenings and weekends.
• Basic numeracy for transaction handling and familiarity with retail procedures and compliance standards.

Skills

Experience

Typically 1–3 years of retail sales experience, with priority given to candidates who have worked in luxury, jewellery, watch or premium fashion boutiques and who can demonstrate measurable sales performance and client development.

Education

High school diploma required; vocational training or diploma in retail, hospitality or luxury brand management preferred.

Culture

Richemont’s maisons prioritise heritage, meticulous craftsmanship and bespoke client service, fostering a workplace where product knowledge and personal refinement are valued. Teams operate in a collaborative, brand-focused environment with opportunities to progress within specialist luxury divisions.