Sales Assistant

Overview

Richemont is a Geneva-based luxury goods holding company that owns and manages a portfolio of prestigious maisons in jewellery, watches and high-end accessories. The group operates a global retail network and supports craftsmanship, creative excellence and long-term brand stewardship. As an employer, Richemont emphasises brand heritage, client-centric service and professional development across its maisons and boutiques.

Role & Responsibilities

• Deliver exceptional, personalised client service and develop long-term relationships with high-value customers.
• Actively drive sales and achieve individual and store performance targets through tailored clienteling and product presentations.
• Maintain expert product knowledge across collections and convey brand storytelling with accuracy and enthusiasm.
• Execute boutique standards for visual merchandising, stock replenishment and floor presentation.
• Operate point-of-sale systems, process transactions and manage after-sales service and client follow-up.
• Support inventory control, stock audits and receiving procedures to ensure merchandise integrity.
• Contribute to local marketing and client events, including VIP previews and private appointments, as required.

Qualifications

• Proven experience in luxury retail or premium customer-facing sales (preferred).
• Strong interpersonal skills with the ability to build rapport and a high standard of professionalism.
• Excellent communication and presentation skills; able to represent a luxury brand with discretion.
• Flexibility to work retail hours, including evenings, weekends and public holidays.
• Basic numeracy and cash-handling competence; reliability in transactional procedures.

Skills

Experience

Typically 1–3 years in luxury or premium retail environments, with demonstrable sales performance and client development experience. Prior boutique or brand-specific experience is an advantage.

Education

High school diploma or equivalent required; vocational or tertiary qualification in retail, hospitality, fashion or business is desirable.

Culture

Richemont’s workplace culture is rooted in craftsmanship, respect for heritage and a commitment to delivering exceptional client experiences. Teams operate with a focus on collaboration, long-term professional development and preserving the integrity of each maison’s creative vision.